Edge Direct User Roles

Rigado has been hard at work enabling new features for Edge Direct users in 2022. Within the next day we will be launching our newest User Roles Management feature and want to let our users know it's impact and features.

What do I need to do? No action is required for you as a user, all users will keep the same level of access they are use to by default. All existing accounts will be assigned an Administrator role at launch and have access to User Management. Existing user's roles can be adjusted to restrict access through User Management menu if desired.

Easy User Management

Quickly add, remove, and recover user accounts with the new User Management menu.

Assign User Roles & Sites Access

Set access permissions for users through user roles and control which sites they have visibility to.

Confidently give Edge Direct access to your customers, subcontractors and installers with access to only the areas you permit.

User Roles


Administrators have full access to all Edge Direct features, global settings, and Sites. This is the only role that can manage other User's access and Roles

Typical Users: Solution Managers, Developers, Support Leads

Site Owners

Site Owners have full access to all Edge Direct features within the Sites they are assigned. Site Owners allow for full control over selected Sites without visibility into unselected ones.

Typical Users: Customer Success, Technical Account Manager

Site Watchers

Site Watchers have read-only access to selected Sites only. This gives visibility to a Site's health and configuration without the risk of impacting Site operations.

Typical Users: Account Managers, Sales, Operations


Installers have limited feature access to selected Sites for installation and provisioning. Installers permissions are restricted to Network and site specific configurations.

Typical Users: Installers, Customer IT, Facilities Management