Rigado’s team of solution architects and engineers has unique experience with large-scale commercial IoT deployments, having assisted more than 300 customers with their IoT solutions since 2010.
Our solutions engineers often partner with customer teams on their path to production, assisting with key aspects of solution design, development and deployment, and support.
While not required in order to use Cascade, we highly recommend leveraging Rigado’s solutions team to reduce the time, cost and risk of your edge gateway solution.
During prototyping, IoT teams are often focused on creating a proof-of-concept data pipeline from device-to-cloud, allowing them to see the system in action and validate key assumptions. Due to the complexity of IoT connectivity and integration, teams often find this takes weeks, or even months.
Rigado offers a Cascade Prototype Kit to provide teams with a full device-to-cloud solution, right out of the box. Our Prototype Kit includes:
In addition to the Prototype Kit, our Solutions team often works with clients to develop custom device integrations during the prototyping phase, especially for Bluetooth devices with custom profiles. To learn more about the Prototype Kit, contact our Solutions team.
During the pilot phase, Rigado often partners with IoT teams to plan for and deploy gateways into a number of pilot locations for real-world testing.
Typically our team is asked to assist with elements such as:
As production roll-out begins, Rigado works with clients to plan for a smooth and efficient deployment across their regions and locations. Typically this includes activities such as:
In addition to the installer training mentioned above, we also have installation partners who have experience deploying Rigado gateways worldwide.
The Cascade service includes a dedicated account manager to assist teams with any technical, operational or equipment issues. Usually, customer require only occasional support from our team, as they plan additional roll-outs or make changes to their production logistics.
Some customers also continue to leverage our Support and Solution Engineering teams after Production roll-out, such as for additional feature development or device integrations. In these cases, we engage with teams on a individual project basis, and also offer extended Support Programs (Silver, Gold, Platinum Support) for up to 20 hours per month of dedicated support.
Combined, the Rigado team, tools and services above provide Rigado customers with a streamlined and secure path from Pilot to Production.